Commonly Asked Questions
Cattlemens Bank is committed to helping you with all your banking needs. Find the answers to some of our most commonly asked questions below:
Banking Accounts
Where can I find my account number?
Your account number can be found at the bottom of your checks – it is the second set of numbers following the routing number 103107622.
You can also see your account number on page one of your monthly account statement in the top right corner. If you receive E-Statements, you can login to your Online Banking and find it on the Account Summary Page.
How do I re-order checks?
Call or Visit any of our branch locations for assistance.
What is Cattlemens Bank's routing number?
What should I do if I have an issue with my account outside of normal business hours?
You can email the Bank through the CONTACT US page or call your local Branch and leave a message; someone will get back with you the following business day
Cattlemens Bank Incoming Wiring Instructions
Provide the sending financial institution with Cattlemens Bank’s name and address, routing number, name of your account and your account number. Wiring Instructions Form
I would like to open a personal account. What do I need to bring with me?
- PRIMARY include –
- State Drivers License, State ID card, Military ID card,
- US Alien Registration Card or Passport
- SECONDARY include –
- Social Security Card, Firearms License, Property Tax bill,
- Student ID card, Voter Registration, Birth Certificate or Medicare Card
If your current address is different than your Gov’t issued ID, you will need to provide documentation, such as a utility bill that shows your name and current address.
*For children under the age of 16 we require a social security card and birth certificate.*
Debit Cards
What do I do if my card is lost or stolen or if there is fraudulent activity?
How long does it normally take to receive my debit card?
How can I change my PIN number on my debit card?
What to do if I am or will be traveling out of town?
Contact your local branch so an alert can be placed on your account and/or debit card. You can also block your card through the mobile app Google Play | App Store if you do not need access to it. If you forget, you will get a call for verbal confirmation regarding your debit card transactions.
Online Banking and Mobile Banking
How do I enroll in Online Banking?
What do I do if I am locked out of my Online Banking?
How to view my Statements within my Online Banking?
How to export my statements to QuickBooks/Quicken?
How do I enroll in Mobile Banking?
Download our app Google Play | App Store. Consumers need to download “Cattlemens Bank” and Business customers will need to download “Cattlemens Bank Business.” You must have enrolled on our website (desktop or web browser) before you can log into the app. You will login with your existing credentials.
**If you are a business customer, make sure you are set-up for mobile deposit before trying to access the app.**
What is Zelle? How do I use it?
Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.
Zelle is available through your Cattlemens Bank mobile app on Apple or Android devices.
Mobile Deposit and Other Miscellaneous Questions
How do I enroll in Mobile Deposits?
Consumers are automatically enrolled. Business customers must contact your local branch.
How do I endorse my check(s) for Mobile Deposit?
Sign your name followed by “For mobile deposit ONLY at Cattlemens Bank”
I have moved or had a change in my personal information. How do I update my contact information?
Please fill out & sign the following form-
REQUEST TO CHANGE CONTACT INFO
Once completed, email or mail the form to your local branch so that we can update your records.
When I make a deposit using Mobile Deposit through my Mobile Banking App, when are funds normally available?
If a deposit is rejected, what do I do to correct it?
Contact your local Branch and a bank employee will be happy to look into why it was rejected and help you resolve the issue.
Zelle® FAQs
Zelle® is a fast and easy way to send and receive money with friends, family and others you trust, even if they bank somewhere different than you. All you need is your recipient’s email address or US mobile phone number and money will be sent directly from your account to theirs in minutes. No account numbers are shared. Together with Cattlemens Bank, Zelle® uses authentication and monitoring features to make your payments more secure.
• Is there a limit to how much money I can send?
There is a $1,000/day sending limit and a $3,000/month overall sending limit on Zelle® transactions. Or a maximum of 15 transactions/day or 30 transactions/month. Sending amount must also be greater than or equal to $5.00
- Is there a limit to how much money I can receive?
There is a $2,000/day request limit and a $5,000/month overall receiving limit on Zelle® transactions. Or a maximum of 10 transactions/day or 30 transactions/month. Receiving amount must also be greater than or equal to $5.00.
- • Can I reverse a Zelle® payment?
No, Zelle® payments cannot be reversed. Money moves into an account within minutes and cannot be reversed.
• Are there any fees to send money using Zelle®?
No fees to send or receive money.
